Joya Nine's Terms and Conditions – Complete Guide

These terms and conditions of Joya Nine apply to all users who have registered or are currently using our platform. They apply alongside our Privacy Policy and Responsible Gaming Policy.

1.1 Acceptance of Terms

By accessing, browsing, or creating an account on our platform, you confirm that:

• You are at least 18 years of age.
• You are eligible to participate in online gaming under the laws of your country.
• You have read and agreed to these terms and conditions in full.
• You are using the account for yourself and not on behalf of anyone else.

1.2 Language & Interpretation

Although these terms and conditions are written in Bengali, the English version shall serve as the governing legal document. In the event of any dispute, the interpretation of Joya Nine's authority shall be considered final.

Opening an account on Joya Nine is completely free. However, certain conditions must be met at the time of registration.

2.1 Registration Requirements

• Each individual is only allowed One Account you can open.
• Providing accurate and complete information at registration is mandatory.
• Providing false or fabricated information will result in account termination and forfeiture of all funds.
• Keeping your account password confidential is entirely your responsibility.

2.2 KYC Verification

Joya Nine follows a KYC (Know Your Customer) process to ensure security and prevent fraud. The following documents may be required before processing a withdrawal or for transactions above a certain amount:

• Copy of National ID (NID) or passport.
• Selfie photo (with ID document).
• Proof of mobile banking account.

Withdrawal requests will not be processed until verification is complete.

Joya Nine supports all major mobile banking methods in Bangladesh. Our payment policy is fully transparent with no hidden charges.

3.1 Deposit Rules

• Minimum deposit amount is BDT 500.
• Deposits are generally credited to your account instantly.
• Only deposit from your own mobile banking account.
• Deposits made from another person's account will be voided and an investigation will be initiated.

3.2 Withdrawal Rules

• Minimum withdrawal amount is BDT 1,000.
• Withdrawal requests are typically processed within 24 hours.
• The bonus cannot be withdrawn until the full wagering requirement has been completed.
• Large withdrawals will not be processed without KYC verification.

3.3 Payment Method Comparison

Joya Nine offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which are clearly communicated upfront.

4.1 Welcome Bonus

New members can receive up to a maximum welcome bonus on their first deposit. 150% welcome bonus. The following terms apply to this bonus:

• A minimum deposit of BDT 1,000 is required to qualify for the bonus.
• To withdraw the bonus amount, 20x Wagering Must be completed.
• Wagering must be completed within 30 days.
• Each user is eligible for the welcome bonus once only.

4.2 Reload & Weekly Bonuses

Regular players receive a reload bonus every week. Wagering requirements for this bonus are typically between 10x and 15x.

4.3 Bonus Abuse Policy

Joya Nine offers a wide range of games including Sports Betting, Live Casino, fish games, and more. Each category has its own set of rules.

5.1 General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If any bet remains unsettled due to a technical error, Joya Nine reserves the right to void that bet.
• Maximum winnings are determined by the type of game and bet.

5.2 Sports Betting

If a Sports Betting match is cancelled or results in a draw, Joya Nine will settle the bet according to standard rules. Odds changes in live betting are normal and no specific odds are guaranteed.

5.3 Live Casino

If a Live Casino game is interrupted due to a dealer issue or technical problem, Joya Nine will void the round and refund all bets placed.

Joya Nine is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited:

• Multiple Accounts Created or managed.
• Using another person's account or allowing someone else to use your account.
• Playing using bots, scripts, or any automated software.
• Collusion or coordinating with others to gain an unfair advantage.
• Using funds from money laundering or illegal sources.
• Hacking or exploiting system vulnerabilities.
• Deliberately exploiting any bug or glitch on the platform.

Joya Nine takes your personal information seriously. We collect, store, and use your data solely for the purpose of providing you with our services.

7.1 Data Collection

We collect the following information:

• Name, address, date of birth, and contact details.
• Financial transaction details (deposits and withdrawals).
• Technical information about your device and browser.
• Information related to gaming activity and habits.

7.2 Purpose of Data Use

• Verifying your account and ensuring security.
• Processing financial transactions.
• Providing customer support.
• Preventing fraud and illegal activities.

For more details, visit our Privacy Policy Read.

Joya Nine believes gaming should be a form of entertainment, not a source of income. We care deeply about the mental and financial well-being of all our users.

8.1 Self-Regulation Tools

Joya Nine provides the following tools, which you can use at any time:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Loss Limit: Your game will automatically stop once you reach a set loss amount.
• Self-Exclusion: Temporarily suspend your account for a specified period.

8.2 Signs of Problem Gaming

Seek help if you notice any of the following signs:

• Chasing losses by playing more to win back money lost.
• Gaming causing problems in your personal or professional life.
• Being unable to stop playing.
• Borrowing money or being dishonest because of gaming.

For more details, visit our Responsible Gaming View page.

Joya Nine reserves the right to temporarily suspend or permanently close an account under certain circumstances.

9.1 Closure by Joya Nine

Joya Nine reserves the right to close an account without prior notice in the following cases:

• Violating these terms and conditions.
• If evidence of fraudulent activity is found.
• If evidence of false identity or fraudulent information is found.
• For legal reasons or upon instruction from a regulatory authority.

9.2 Closure by User

You can request to close your account at any time by contacting our support team. Any remaining balance may be withdrawn before closure, though pending bonuses will be forfeited.

Joya Nine reserves the right to update or amend these terms and conditions at any time. Users will be notified of significant changes via email or a platform notification.

10.1 Effective Date of Changes

New terms take effect from the date they are published. Continued use of the platform after any changes constitutes acceptance of the updated terms.

10.2 Contact

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7
• FAQ: FAQ Page View